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The college will acknowledge a complaint submitted electronically to the Student Rights and Responsibilities Office (SRRO).
The college will acknowledge a complaint submitted electronically to the Student Rights and Responsibilities Office (SRRO); the appropriate Vice President should be copied on the complaint. Upon receipt of a complaint, the SRRO follows prescribed steps to seek a resolution to the complaint:
You may see the general student complaint policy. Anonymous complaints will be brought forward to the individual’s attention. The SRRO will need the complainant to provide his or her contact information if he or she would like to pursue the complaint. For a timely review of the complaint, the complainant is responsible for including the following information in the submitted complaint:
Requests for grade appeals will be considered no later than the end of the semester following the semester in which the grade was awarded.
Requests for grade appeals will be considered no later than the end of the semester following the semester in which the grade was awarded. In a summer session, the dispute must be initiated no later than the end of the following fall semester. The college will acknowledge a grade dispute submitted electronically to the SRRO with the appropriate Vice President copied on the complaint. Cedar Valley College follows the
student grievance policy that can be found in the Student Code of Conduct. The SRRO follows prescribed steps to resolve the complaint:
Process for Grade Appeal
The student will fill out a student complaint form, and answer all questions completely
(IMPORTANT: provide SID #, Course Name and Section #, Instructor Name)
Students have the right to appeal the decision. Student are responsible for providing their correct contact information on the form (email, telephone number)
Early Collegiate Discovery Center Involvement: If the SRRO determines that the ECDC office should handle the issue, the complaint is submitted to the ECDC Executive Dean for review and processing. The SRRO will notify the student through email/phone that their complaint has been forwarded to the ECDC office for processing.
A response will be sent to the student/parent within five working days of the ECDC office receipt of the complaint. If a meeting is required to review the details submitted in the complaint with the student/parent, it is scheduled during the same five working days. After the meeting, the ECDC Executive Dean will provide the student/parent with a formal decision in writing within five more working days of the meeting.