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Cedar Valley College follows the student grievance policy that can be found in the Student Code of Conduct located in the catalog under College Policies and Procedures and on the Dallas County Community College District web site. A student grievance is a College-related problem or condition which a student believes to be unfair, inequitable, discriminatory or hindrance to the educational process. A grievance also includes discrimination on the basis of race, color, religion, national origin, sex, disability, age or sexual orientation.
The grievance policy gives the student the opportunity to file a complaint detailing the problem(s) and providing a means of resolution. The grievance policy allows for a statement of the nature of conditions the student believes to be unfair, inequitable, discriminatory, or a hindrance to the educational process and includes discrimination against protected classes.
Each step of the grievance process has the potential for resolution.
A "Student Complaint" refers to an issue that is important to the student but does not rise to the level of a "grievance" as defined in the Student Code of Conduct.
The student can submit a written complaint using the "Student Complaint Form" to any director, dean or vice president following the procedure outlined in the Dallas County Community College District Student Rights and Responsibilities, Student Complaints.
Requests for grade appeals will not be considered later than the end of the semester following the semester in which the grade was awarded. In a summer session the dispute must be initiated not later than the end of the following fall semester. A student will receive a written response within ten (10) working days after a written appeal. The appropriate faculty member will be notified in writing regarding the resolution of the matter.
Students who believe that they have a grade related grievance should:
If a student has filed a written student complaint with Cedar Valley College, received a response and has exhausted all grievance procedures within the college, a complaint may be filed with the Texas Higher Education Coordinating Board. The student complaint form and process is available on the THECB Agency's website at: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D