AutoNation lists amongst its competitive advantages, the efficiency, accuracy, consistency, and
controls the shared service environment brings to our organization.
Over the last several years, we've worked
to develop our offerings and roll in all of our retail organizations into the shared service environment.
next big focus is continuous improvement.
We're working very hard to find opportunities to do what we do,
both more efficiently and effectively to add to our value proposition within the organization.
partnered with Brookhaven College and the Dallas Community College system to help us with this continuous
improvement effort both in the form of the Lean Six Sigma training, as well as tuition assistance program for our
associates to advance their own educations.
And a lot of the fact finding that we've done though the Lean Six
Sigma, you find that you don't know what you don't know.
And as we've dug deeper and deeper into our own
metrics into our own analysis into our own information, we've learned about inefficiencies in areas where we have
duplicated processes, we repeat things that we don't need to repeat.
Just because over time, you build your
processes and you don't realize that you're doing something, more than once in multiple places.
found a lot of opportunities to become more efficient and redirect those resources, the people that were doing
things multiple times, to enhancing the quality of the work that they do and the accuracy.
First of all the,
the questions came up through Lean Six Sigma what data are out there and we didn't exactly know.
cases, it just caused us to ask for stuff we didn't know we even had.
It's amazing that, as I said, a little
bit ago, you don't know what you don't know until you start digging.
And the Lean Six Sigma process has
forced us to dig deeper into our own information than we've ever done before.