CVC Solutions Development Course Offerings

20/20 Financial Fundamentals 

COURSE RUBRIC: BUSG 1094

COURSE CIP: 52.0804

COURSE HOURS: 8

TUITION: $532.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRF

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: Reducing costs growing profitable revenue by 20% + requires people with a fundamental understanding of financial terms and principles. Vision 20/20 + Finance is a board game simulation of a manufacturing company that includes all the excitement and financial hassles of running a business.

Assessing Skills Required for Student Advancement in the Health Care Industry

COURSE RUBRIC: MDSZ 1000

COURSE CIP: 52.0801

COURSE HOURS: 3

TUITION: $475.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFS

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: This course will provide an Introduction to the U.S. Health care delivery systems and the role of Customer Service leading to efficient, quality patient care in each healthcare environment. It will cover career possibilities and overview of professional opportunities for persons within the health care industry along with requirements for entry into the health care career field. Basic knowledge required for performing various staffing roles involved in Customer Service such as: Front Desk, Medical Records, Medical Assistants, and insurance processing are explored.

Attributes of a Successful Frontline Supervisor

COURSE RUBRIC:  BMGT 1010

COURSE CIP:  52.0201

COURSE HOURS: 8

TUITION: $770.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: Supervisors can empower and energize their teams, or they can create frustration, confusion, or even paralysis. This seminar provides a way to understand the impact that their behavior has on others, and they discover how others may respond to their style. Participants will learn four different approaches to supervision, discover their unique strengths and challenges and understand how they can be overused. Becoming a new supervisor means added responsibilities, different challenges and unique rewards. 

PARTICIPANTS WILL BE ABLE TO:

  1. Understand the supervisor mindset
  2. Know the ANT philosophy versus the ENT philosophy of managing and which is better
  3. Develop leadership expectations and attitudes
  4. Fundamental duties including problem solving, decision making, motivating,  delegating, championing change can be incorporated
  5. Learn how to communicate effectively with team members and employees

Automotive Technicians Vehicle Inspection Training

COURSE RUBRIC: AUMT 2029

COURSE CIP: 47.0604

COURSE HOURS: 8

TUITION: $750.00/student

CLASS START / END TIME: 8AM – 5PM

CLASS DAYS: MTWRFSU

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College

DESCRIPTION: An integral part of the visit to franchise car dealers and aftermarket repair facilities is the vehicle inspection, also known as a Multi-Point Inspection. This course standardizes formal training for this vital process. The course will cover best practices on how to conduct an efficient and accurate vehicle inspection as well as best practices on documenting findings, and communicating findings, to the vehicle's owner.

PARTICIPANTS WILL BE ABLE TO:

  1. Efficiently access wheels, tires, brake system, drivetrain, engine, filters, vital fluids, external    lighting, internal lighting, AC/heating, glass, body, window, and wiper operations.
  2. Use standardized processes for documenting findings related to wheels, tires, brake system, drivetrain, engine, filters, vital fluids, external lighting, internal lighting, AC/heating, glass, body, window, and wiper operations.
  3. Foster trustworthy rapport between technicians and vehicle owners via advanced communication techniques that will include imaging and/or video clips illustrating vehicle issues being addressed.

Automotive Vehicle Sales and Customer Experience Training

COURSE RUBRIC: AUMT 1091

COURSE CIP: 47.0604 

COURSE HOURS:

TUITION: $750.00/student 

CLASS START / END TIME: 8AM – 5PM 

CLASS DAYS: MTWRFSU 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College 

DESCRIPTION: Consumers customarily voice concerns over the vehicle purchase experience. This course will cover best practices on how to professionally guide customers through a consumer friendly purchase experience. It will provide in depth insight into: 

Sales Process Training

  1. Prospecting
  2. Professional appointment setting and phone skills
  3. How to properly meet and greet customers when they arrive
  4. How to establish rapport with customers
  5. Customer Needs Assessment
  6. Demonstrating vehicle features and benefits that fulfill customer needs.
  7. Consumer friendly price negotiations
  8. Objection handling techniques
  9. Professional Follow Up Cadence
  10. How to establish "customers for life"

Performance Training

  1. Goal Setting and Forecasting
  2. Performance Assessment
  3. Taking pride in your craft 


PARTICIPANTS WILL BE ABLE TO:

  1. Highly reinforce the importance of customer satisfaction during the buying process.
  2. Intensify the understanding of performance forecasting and evaluation.
  3. Demonstrate acquired knowledge through written oral and role play methods.

Blueprint Reading I

COURSE RUBRIC:  DFTZ 1000

COURSE CIP: 15.1306

COURSE HOURS: 4 hours

TUITION: $266.00/student 

CLASS START / END TIME: TBA

CLASS DAYS: MTWRFS

OFFERING DATES: September 1, 2019 – December 13, 2019

LOCATION: Cedar Valley College

DESCRIPTION: This training teaches the student basic blueprint reading. The course will provide hands on demonstration using standard blueprints to teach this course. The training will teach the student to correctly read blueprints and apply blueprint specifications to finished manufactured goods. 

PARTICIPANTS WILL BE ABLE TO:
 
  1. Understand how to read a blue print drawing by using the blueprint's legend
  2. Understand and determine scale
  3. Understand and learn to visualize dimensions
  4. Understand how to compare finished parts to blueprint drawing

Blueprint Reading II and Welding Blueprints

COURSE RUBRIC: DFTZ 1000

COURSE CIP: 15.1306

COURSE HOURS: 4 hours

TUITION: $300.00/student 

CLASS START / END TIME: TBA

CLASS DAYS: MTWRFS

OFFERING DATES: September 1, 2019 – December 13, 2019

LOCATION: Cedar Valley College

DESCRIPTION: This course is an introduction to reading and interpreting welding blueprints. The trainee will learn to develop a technical understanding of the information contained on engineering drawings and the use of the information to communicate set-up and welding instructions from the designer to the welder and fitter.  

PARTICIPANTS WILL BE ABLE TO:

  1. Interpret working drawings including dimensions, notes, symbols, sections, and auxiliary views
  2. Sketch pictorials and multi-view drawings
  3. Understand the relationships of surfaces, edges, and centerlines as applied to a set-up procedure.
  4. Fabricate a weldment from a print.

Communicating with Style for Teams 

COURSE RUBRIC: BMGT 2006 

COURSE CIP:  52.0201

TUITION:  $770/student   

COURSE HOURS:  8 

CLASS START/END TIME: Flex

CLASS DAYS:  MTWRFS 

OFFERING DATES:  June 1, 2019 – December 31, 2019   

LOCATION:  TBD   

DESCRIPTION: When your team members understand behavioral styles of self and others, it can increase productivity, interpersonal effectiveness and efficiency - which can result in greater insights, success and profitability. This course allows participants to gain useful and immediate feedback designed to help participants and their organizations build: teams that are more productive, managers and leaders that are more effective, and reduce interpersonal conflict. Utilizing DISC tools and group responses, participants gain self-understanding of behavior. A non-judgmental language for exploring performance issues is provided across four primary dimensions: Dominance, Influence, Steadiness, and Conscientiousness. 

PARTICIPANTS WILL BE ABLE TO: 

  1. Increase effectiveness in the workplace.
  2. Learn to leverage strengths of each team member.
  3. Create a balanced team.
  4. Increase workplace engagement.
  5. Reduce workplace stress.

Creative Graphic Design

COURSE RUBRIC: ARTC 1091

COURSE CIP: 52.0402 

COURSE HOURS: 27 

TUITION: $870.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2018 – December 13, 2018 

LOCATION: TBD 

DESCRIPTION: Graphic Design is an exciting way of communicating designs through visual content. Learn how to develop enhanced visual concepts and create effective, exciting user experiences. CVC's Creative Graphic Design Program is an intermediate level course that builds upon foundational Graphic Design concepts. Utilizing skills such as: brainstorming, innovation, concept development and actualization, this course will help you to take your designing to a new level. In addition, you will participate in exercises and activities that focus on: utilizing new techniques for design and composition. 

PARTICIPANTS WILL BE ABLE TO:

  1. Aspire to greater creativity in building designs utilizing current trends
  2. Develop enhanced technical and conceptual design skills
  3. Enhance visual communication skills by implementing new techniques
  4. Create compelling designs that convey ideas using the latest in media and technology
  5. Develop an idea and determine how to convey its message in a clear and creative way

Customer Service Excellence

COURSE RUBRIC: BUSG 1005 

COURSE CIP: 52.0101

COURSE HOURS: 10 

TUITION: $897.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This workshop provides an in-depth look at how to achieve the kind of excellence in customer service that contributes to customer loyalty and advocacy. Our success depends on having customers who are beyond satisfied customers who are loyal and even our advocates in the marketplace.

PARTICIPANTS WILL BE ABLE TO:

  1. Students will understand the importance of customer service excellence as a way of work.
  2. Students learn how to identify elements of customer satisfaction and how to translate those into actions that lead to customer loyalty.
  3. Students will develop a commitment to serving customers as an advocate of their needs and to ensure customer satisfaction happens even in situations that could cause customers dissatisfaction.

Customer Service Training: How to Win and Keep Customers

COURSE RUBRIC:  BMGT 2006

COURSE CIP:  52.0201

COURSE HOURS: 8

TUITION: $770.00/Student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: July 18, 2019 – July 18, 2020

LOCATION: TBD

DESCRIPTION: 

Introduces the communication skills necessary to develop trust with customers. These skills may be applied to external and internal customers alike. Participants will develop interpersonal skills that enable them to build long-term customer relationships, increase sales and lessen customer complaints. They will examine time-tested customer service skills and be able to demonstrate them in a way that facilitates understanding, excitement and results.

PARTICIPANTS WILL BE ABLE TO:

  1. Understand the importance of professionalism
  2. Communicate respectfully and effectively
  3. Calm the upset customer
  4. Barriers to listening and improving listening effectiveness
  5. Suggestively sell other services and products
  6. Reduce the comment, "Let me talk to your Supervisor"

Developing Others and Setting Performance Expectations

COURSE RUBRIC: BMGT 1019

COURSE CIP:  52.0201

TUITION:  $798/student   

COURSE HOURS:  8 

CLASS START/END TIME: Flex

CLASS DAYS:  MTWRFS

OFFERING DATES:  June 1, 2019 – December 31, 2019   

LOCATION:  TBD   

DESCRIPTION: This program helps leaders learn how to use a practical process and skills that will develop talent including focus on the leader's role before, during and after the development plan.  Leaders learn how to set performance expectations to drive accountability so people know what is expected of them and are committed to achieving it.  A method for reviewing performance progress is also taught in this program.

PARTICIPANTS WILL BE ABLE TO: 

1. Learn how to build an agile team that can quickly adapt to changing work and skills requirements.

2. Learn how to assist team members in creating meaningful development plans that focus on team, individual and organization needs.

3.  Learn how to increase team member job satisfaction and motivation while supporting strategic organizational goals.

4. Learn how to identify performance objectives that align with the organization's goals.

5. Learn how to gain individual or team commitment to fulfilling expectations in the performance plan.

6.  Learn how to handle challenging situations that can arise during discussions on setting expectations.

Eight Dimensions of Leadership

COURSE RUBRIC:  BMGT 1020

COURSE CIP:  52.0201

COURSE HOURS: 8

TUITION: $770.00/Student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: July 18, 2019 – July 18, 2020

LOCATION: TBD

DESCRIPTION: 

The most effective leaders know their strengths, and they also know what their challenges are, but that's only part of the story. Great leaders have a broad perspective on all the behaviors needed to be effective, this seminar provides participants with those insights.

PARTICIPANTS WILL BE ABLE TO:

  1. Identify key elements of a leadership
  2. Review the Eight Dimensions of a Leader
  3. Understanding the VAE Model: Vision, Alignment and Execution
  4. Learn how to adapt your leadership style 

Electrical Pumps

COURSE RUBRIC: ELTN 1040

COURSE CIP: 46.0302

COURSE HOURS: 8 hours

TUITION: $450.00/student 

CLASS START / END TIME: TBA

CLASS DAYS: MTWRFS

OFFERING DATES: September 1, 2019 – December 13, 2019

LOCATION: Cedar Valley College

DESCRIPTION: Direct current (DC) motors, single-phase and polyphase alternating current (AC) motors, generators, and alternators. Emphasis on construction characteristics, efficiencies, starting, and speed control of motors. Includes operation level and maintenance procedures.

PARTICIPANTS WILL BE ABLE TO:

  1. Define motor terms associated with both AC and DC systems; 
  2. Describe specific uses and applications of basic motor and generator parts; 
  3. Summarize electrical and mechanical requirements in installation procedures; and 
  4. Understand pump wiring

Empowering Your Organization

COURSE RUBRIC: BMGT 1012 

COURSE CIP: 52.0201

COURSE HOURS: 50 

TUITION: $555.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This interactive workshop is for employees who are responsible for developing departmental or organizational goals, and for communicating a compelling vision (supervisors, project leaders, team leaders, managers, executives).

English As a Second Language Level 1: Customized for Manufacturing Vocabulary

COURSE RUBRIC: COMG 1000 

COURSE CIP: 09.0101

COURSE HOURS: 50 

TUITION: $845.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019  

LOCATION: TBD 

DESCRIPTION: This learning program is designed to teach participants with limited English proficiency the reading, writing and speaking, and listening comprehension skills that will aid in enhancing work-related communication. 

English As a Second Language Level 2: Customized for Manufacturing Vocabulary

COURSE RUBRIC: COMG 1000

COURSE CIP: 09.0101

COURSE HOURS: 50 

TUITION: $845.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This learning program is designed to teach participants with limited English proficiency the reading, writing and speaking, and listening comprehension skills that are more advanced than Level 1 basic skills and that will aid in enhancing more advanced work-related communication required in work activities that require more advanced communication skills. Prerequisite for this class is haven taken English as a Second Language Level 1: Customized for Manufacturing Vocabulary. 

Essential Skills for Small Business

COURSE RUBRIC: BUGS 1008

COURSE CIP: 52.0703

COURSE HOURS: 18 

TUITION: $845.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Gain the skills and tools needed to effectively operate and grow a small business and enhance overall profitability. Essential Skills for Small Business Program provides the concepts and skills necessary for starting and operating a small business including: planning, organizing, staffing, managing, financing, marketing, and accounting functions. In addition, you will participate in exercises and activities that focus on: branding, business sales, contracts, applications, negotiating and networking. 

PARTICIPANTS WILL BE ABLE TO:

  1. Utilize negotiating skills to win business contracts
  2. Enhance networking skills by following-up and following through with clients
  3. Build sales strategies for team and create customer databases
  4. Manage to sales numbers
  5. Implement a marketing and branding strategy
  6. Manage people resources
  7. Create individual systems for financial and budget management
  8. Discover components of the bonding process including: credit ratings, bidding, bonding resources

Excel to the Rescue!

COURSE RUBRIC: ITSW 2029- 3580 

COURSE CIP: 11.0301

COURSE HOURS: 12 

TUITION: $225.00/student 

CLASS START / END TIME: 9AM - 4PM 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College 

DESCRIPTION: Participants learn the intermediate level of tracking data critical to operations using spreadsheets, charts, graphs, and tables to assist in analysis of performance data.

PARTICIPANTS WILL BE ABLE TO:

  1. Work with large spreadsheets
  2. Add graphics to worksheets.
  3. Use templates and protect worksheet formulas and data.
  4. Manage multiple sheet workbooks by linking, naming ranges and cells.
  5. Create a table using structured references, sorting and filtering spreadsheets.
  6. Learn to develop effective data collection templates using Microsoft Excel (this allows for all levels of management to understand what the data is telling them)
  7. Learn hands-on tips and tricks to effectively use Excel for your organization's needs
  8. Learn how to develop charts, write functions, use conditional formatting and filters, use date/time functions and pivot tables, and Pivot charts
  9. Learn how to segregate the signals within your data to make the right business decisions

First Aid Adult, CPR, AED with Blood Borne Pathogens

COURSE RUBRIC: EMSP 1026 

COURSE CIP: 51.0904

COURSE HOURS:

TUITION: $225.00/student 

CLASS START / END TIME: 8AM - 5PM 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College 

DESCRIPTION: This is an 8-hour course designed to equip the student with basic life-saving skills that may be required in both emergency and non-emergency settings. The curriculum and certification is by Medic First Aid, Inc. and follows the current guidelines for First Aid and CPR as indicated by the ECC committee of the American Heart Association. Course can be taught on- site at industry location. This course will teach you how to administer CPR and First Aid and use an Automated External Defibrillator (AED), and follow Blood Borne Pathogens clean-up procedures. All participants will receive a CPR/AED/First Aid skills card. 

PARTICIPANTS WILL BE ABLE TO:

  1. Handle emergency situations
  2. Take basic precautions to prevent disease transmission
  3. Care for injuries or sudden illness until advanced medical help arrives
  4. Help someone in breathing and cardiac emergencies
  5. Administer chest compressions
  6. Use an Automated External Defibrillator (AED).
  7. Care for life-threatening bleeding, sudden illness, shock and injury
  8. Study and using an improvised and commercial tourniquet
  9. Study and use of the new hemostatic dressing
  10. Understanding what to look for when overmedication occurs.

Fundamentals of Supervision with Business Ethics

COURSE RUBRIC: BMGT 1010 

COURSE CIP: 52.0201

CLASS HOURS: 12 

TUITION: $425.00/student 

CLASS START / END TIME: 9AM - 4PM 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College 

DESCRIPTION: Most employees do not knowingly violate a law or policy. Instead, many ethical violations occur when an employee is faced with a difficult choice that requires the employee to balance competing interests where the right choice is not clear. Instead of simply preaching to employees the importance of ethical behavior, effective code of conduct training uses interactive audio-visual scenarios to address the "gray areas" and provides employees practical skills for identifying and resolving these ethical dilemmas. 

This course will continue the second day and provide managers and supervisors a systematic, proven system for confronting and solving attitude problems with confidence. Trainees will be trained to find out what motivates today's employees---and the secret to getting them to be consistently productive, even when the supervisor is not around. 

PARTICIPANTS WILL BE ABLE TO:

  1. Know how to discipline employees effectively and legally
  2. Save hours a day using effective delegation skills
  3. Motivate your employees with non-monetary rewards
  4. Stay in control with proven time-management techniques
  5. Create team synergy and create a positive workplace that increased efficiency
  6. Understand the causes of conflict and hostility
  7. Understand ethics, this shall include instruction on fraud, consumer protection, and fair lending issues

Grant Writing Fundamentals

COURSE RUBRIC: ETWR 1091 

COURSE CIP: 23.1303

COURSE HOURS: 16 

TUITION: $257.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019  

LOCATION: TBD 

DESCRIPTION: This course addresses the basic fundamental approach to preparing a grant proposal. 

PARTICIPANTS WILL BE ABLE TO:

  1. Demonstrate ability to research grant opportunities.
  2. Create strategies to approach funders for grant money.
  3. Develop ideas in writing a narrative.

Hazardous Materials in Machine Environments

COURSE RUBRIC: OSHT 1019 

COURSE CIP: 15.0701

COURSE HOURS:

TUITION: $300.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This training assists participants who may be potentially exposed to significant chemical, physical or biological hazards. All modules meet or exceed the OSHA, DOT and EPA guidelines for training content. 

HIPAA Privacy & Security On-Line Training 

COURSE RUBRIC: MDSZ 1000 

COURSE CIP: 51.0801 

COURSE HOURS:

TUITION: $262.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: All physicians, non-physician medical providers, managers, coding and billing staff, and all other personnel will be trained annually on the HIPAA Policies and Procedures as required under the HIPAA HITECH Act. 

PARTICIPANTS WILL BE ABLE TO UNDERSTAND:

  1. Identification of Privacy and Security Officer
  2. Written Policies and Procedures
  3. Patients' Privacy Rights
  4. Internal and external information regarding access and disclosure
  5. Business Associate Agreements and Considerations
  6. Process for Handling Privacy and Security Complaints
  7. HIPAA Security Guidance
  8. Internal and External Information Access and Disclosure
  9. Process for Handling Privacy Complaints

HIPPA Skills Training Series

COURSE RUBRIC: MDSZ 1000

COURSE CIP: 52.0801

COURSE HOURS:

TUITION: $500.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This critical class provides an overall review of HIPAA requirements with emphasis on privacy and confidentiality. Defined topics include protected health care information (PHI) and individual identifiable healthcare information (IIHI). Participants will gain knowledge of the rules and regulations contained in the health care information portability and accountability act of 1996 (HIPAA) for using, protecting and securing patient information. Participants will be educated in understanding the covered entities (CE) responsibilities, understanding patient's rights, and definition of a business associate with regard to responsibilities of the CE to notify and obtain a signed business associate agreement with each entity that the practice/business works with that could have access to PHI. In addition, changes to the HIPAA Legislation under the American Recovery and Reinvestment act of 2009 will be reviewed. 

Improving and Maximizing the Sales and Service System for the Benefit of the Client

COURSE RUBRIC: BMGT 1097

COURSE CIP: 52.1801

COURSE HOURS:

TUITION: $415.00/student 

CLASS START / END TIME: 8AM – 12PM 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Whether you are looking to improve an existing system or introduce one for the first time, this course will guide you through the process. We will discuss the psychology behind sales, the importance of setting up a sale properly, sample sales presentations for different groups, overcoming objections, and increasing the value of a sale.

PARTICIPANTS WILL BE ABLE TO UNDERSTAND: 

  1. Prospect qualification: Outline the criteria a prospect meets in order to qualify them a high probability client.  This should be based on a prospects' engagement history and demographics.
  2. Sales presentation: Overall outline of the connect stage for each Director/Sales Mgr./Instructor, whether it's a discovery call or a consult.  Sales "calls" should lead with a tailored message to the prospect from their specific context or point-of-view rather than a generic elevator pitch.
  3. Objections: What are the biggest challenges to purchase?  The Instructor/Team should be equipped with responses to handle any common objections that a prospect may have.
  4. Closing techniques: Keeping a list of proven, go-to closing techniques will help routinely "win" a new client. These can include the now or never close, 'if you commit now, I can get you X', or the question close, 'in your opinion, does what I'm offering solve the problem?'
  5. Timeline: What is the typical timeline of our sales process from first contact to close?  Outline this to guide the Instructor/Team to better understand the length of each stage in the entire process.

Interview Skills for Managers

COURSE RUBRIC: BMGT 1091

COURSE CIP: 52.0201

COURSE HOURS:

TUITION: $555.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Learn how to conduct employment interviews that will ensure only the best candidates are selected to meet job requirements. This workshop will enable you to successfully elicit critical information from candidates, including past performance and behavior. 

Introduction to a Career in Chart Auditing for Physician Services

COURSE RUBRIC: MDSZ 1000

COURSE CIP: 51.0801

COURSE HOURS:

TUITION: $500.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: ONLINE 

DESCRIPTION: This course covers the medical record (written or electronic) requirements for documentation. In addition to how to audit the medical record for fraud and abuse compliance, it includes an overview of coding and reimbursement guidelines. 

Introduction to Customer Service Excellence

COURSE RUBRIC: BUSZ 1000

COURSE CIP: 52.0101

COURSE HOURS:

TUITION: $550.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This course provides training in key principles of customer satisfaction through excellence in service. Basic customer satisfaction principles and techniques are explored. 

Introduction to Fraud and Abuse for Staff Members of Medical Offices and Clinics

COURSE RUBRIC: MDSZ 1000

COURSE CIP: 51.0801

COURSE HOURS:

TUITION: $500.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This course will cover compliance and Regulatory Guidelines from the Office of Inspector General (OIG) along with applicable federal regulations. Centers for Medicare and Medicaid Services will be discussed (CMS) along with the Medicare Advantage Plan Requirements. Applicable Federal Regulations, State Regulatory Compliance and Private Carrier Contracted Requirements will also be addressed. 

Introduction to Solid Model Drafting Techniques and 3D Printing

COURSE RUBRIC: DFTZ 1000

COURSE CIP: 15.0302

COURSE HOURS:

TUITION: $275.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This is an introductory course to 3D printing technologies. 

Introduction to The Internet of Things

COURSE RUBRIC: ITNW 1050 

COURSE CIP: 11.0401

COURSE HOURS:

TUITION: $900.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFSU 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This course will use different perspectives to contrast IoT with other Web offerings, and how IoT creates new opportunities to create solutions, businesses, and non-profits 

PARTICIPANTS WILL BE ABLE TO:

  1. Define IoT terms
  2. Determine IoT solution strategies for consumer and industrial applications
  3. Identify common errors in approaching IoT
  4. Interpret IoT rules of thumb for using, buying and delivering useful IoT solutions 5. Map existing value chains and solutions into IoT

Leadership Development Workshop

COURSE RUBRIC: BMGT 2006 

COURSE CIP: 52.0201

COURSE HOURS:

TUITION: $555.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This program focuses on key concepts for leadership development and is customized to fit the customer needs. Learning concepts and exercises may focus on topics such as: Emotional Intelligence, Coaching for Commitment and Success, Conflict Management, POLARIS, Strategy and Performance, High Performing Teams, Focus on Commitment, and Performance Appraisal. Participants learn how to use key concepts to be an effective leader. 

Leading versus Managing

COURSE RUBRIC: BMGT 1020 

COURSE CIP: 52.0201

COURSE HOURS:

TUITION: $555.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This course is designed to assist leadership in developing people, leading people and providing the skills needed to assist personnel with the aptitude to accomplish departmental or organizational goals. 

Lean Manufacturing Basics

COURSE RUBRIC: INMT 1091 

COURSE CIP: 15.0613

TUITION: $531.50/student

COURSE HOURS: 8 hours

CLASS START/END TIME: Flex

CLASS DAYS: TBD

OFFERING DATES: May 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: Lean Manufacturing Basics is the first step to learning the principles of LEAN which originated in the manufacturing industry, but is applicable to any type of organization or industry. This course makes lean thinking principles easy to understand through a "learning by doing" simulation. At the end of class, participants should be able to list the seven wastes, determine what is value added and non-value added, describe the impact of facility layout, calculate take time and describe a "pull" type control system.

PARTICIPANTS WILL BE ABLE TO:

  1. Learn basic concepts and terminology related to Lean Training.
  2. Implement projects in their business environments.
  3. Become familiar with keys to success and how to handle typical objections and implementation roadblocks so they can be a catalyst for change.
  4. Experience simulation rounds that emphasize lean concepts such as Standardized Work, 5 S System, Visual Controls, Plant Layout, teams, Quick Changeover, Batch Reduction, Quality at Source, Pull/Kanban, Cellular Flow, and TPM.

Lean Manufacturing Project Leader

COURSE RUBRIC: BMGT 1091

COURSE CIP: 52.0201

COURSE HOURS: 8

TUITION: $368.50/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRF

OFFERING DATES: May 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: In this 1 day class, it will spell out the linkage between an organizations culture and its management system including performance measures & management, and management habits and routines. This class will provide a framework to see the differences between lean and traditional cultures, and details the practices, tools and thinking for establishing lean management.

PARTICIPANTS WILL BE ABLE TO:

  1. Understand the linkage between an organization's culture and its management system.
  2. Contrast mass production culture and lean culture.
  3. Identify the 4 principle elements of a lean management system.
  4. Practice implementing the 4 principle elements of a lean management system in a hands-on simulation.

Medical Compliance and Bio-mechanical Analysis of Spinal Injuries

COURSE RUBRIC: MDSZ 1000

COURSE CIP: 51.0801

COURSE HOURS: 6

TUITION: $750.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRF

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: ONLINE

DESCRIPTION: This course will address medical practice management scope from software use to assessments, diagnosing criteria, treatment plan, therapeutic techniques, symptoms and characteristics of injury, internal systems and compliance as relates to musculoskeletal rehabilitation following trauma.

Movement, Exercise, and Effective Productive Strategies in the Workforce

COURSE RUBRIC: FITT 1092

COURSE CIP: 31.0505

COURSE HOURS: 8

TUITION: $319.00/ student

CLASS START/END TIME: 8AM -12PM

CLASS DAYS: MTWRFS

OFFERING DATES:  June 1, 2019 – December 31, 2019  

LOCATION: TBD

DESCRIPTION:  You were made to move! Positive energy, understanding the mission and production are necessities when in a performance based, service oriented work environment.  Whether we need to give feedback to our supervisor, a peer, or an employee, it can be a difficult task if we are sick, lethargic or redundant in our lack of movement, energy, or activity when attempting to complete those task. Feedback is necessary regardless of job title or position of authority.  We all must be able to operate at a high level making our physical abilities extremely important when in the service providing environment.  How do we accomplish this without exhausting large amounts of energy or making this task a burden? In this course, we will focus on making productive movement and eliminating a sedentary inactivity a common part of your workplace culture. When the energy is up, production follows. This course will focus on all types of activities including strategies on how to create an active, service oriented, customer friendly culture within your organization

PARTICIPANTS WILL BE ABLE TO:

  1. Identify the impact of sedentary inactivity for yourself and your organization
  2. Recognize the elements that create an energized impactful culture
  3. Identify the elements and activities that can be done, during work, lunch, and even for team building events 
  4. Evaluate current movement, production based strategies.
  5. Discover how increased energy and physical readiness impacts positive service and increased production.
  6. Define opportunities for consistent practices.
Develop an Action Plan for implementing ongoing feedback immediately. 

A New Attitude – Building a Positive Career

COURSE RUBRIC: BUSG 1012

COURSE CIP: 52.0101

COURSE HOURS: 10

TUITION: $897.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: July 1, 2019 – December 31, 2019

LOCATION: TBA

DESCRIPTION: A positive attitude is critical to the success of an organization. When individuals recognize, affirm and use their skills to their fullest potential, they create a win-win outcome for themselves and their company.  During this workshop, participants will laugh, reflect, share, and plan as they look at themselves and their organizational contributions. Participants learn to accept ownership of what they do and its impact.

PARTICIPANTS WILL BE ABLE TO:

  1. Identify and discuss impacts of being a lifelong learner towards career development.
  2. Work through ways in which they can make positive changes and positive impact.
  3. Develop desired learning outcomes, workable schedules for completion and an accountability environment for completion

Office Harassment On-Line Training

COURSE RUBRIC: MDSZ 1000 

COURSE CIP: 51.0801

COURSE HOURS:

TUITION: $117.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Training for issues related to employee policies regarding harassment in the workplace. 

PARTICIPANTS WILL BE ABLE TO UNDERSTAND:

  1. Definitions of harassment.
  2. Sensitivities and awareness.
  3. Complaints and how they should be made and handled.
  4. Investigation of complaints.
  5. Remedies, consequences and corrective action protocols.
  6. Discrimination.
  7. Employee rights and responsibilities.
  8. Miscellaneous policies.
  9. New sources of civil, criminal, personal and administrative liability.

OIG/CMS Fraud, Waste & Abuse On-Line

COURSE RUBRIC: MDSZ 1000 

COURSE CIP: 51.0801

COURSE HOURS:

TUITION: $261.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: The employee will be trained on code of conduct and the regulatory laws, Stark Law, the Anti-Kickback Statute, and reporting and disciplinary actions, as well as management training regarding Recovery Audit Contractor (RAC) audit information. 

PARTICIPANTS WILL BE ABLE TO UNDERSTAND:

  1. Billing and coding systems and edits.
  2. Current coding documentation and resources.
  3. Documentation practices and procedures.
  4. Reporting and communication process.
  5. Discipline and enforcement policies and process.
  6. Compliance policies and procedures.
  7. Monitoring and internal auditing processes.
  8. Investigative procedures.
  9. Corrective action processes.
  10. Record retention policies.
  11. Education and training program.
  12. Patient confidentiality policies.

OSHA 10 (General Industry)

COURSE RUBRIC: OSHT 1000

COURSE CIP: 15.0701

COURSE HOURS: 10

TUITION: $450.00/student

CLASS START / END TIME: TBA

CLASS DAYS: MTWRFS

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College

DESCRIPTION: This occupational Safety and Health Administration (OSHA) course was developed for entry level workers on the recognition, avoidance, abatement and prevention of safety and health hazards in work places for general industry. Participants will receive a general industry completion card.

PARTICIPANTS WILL BE ABLE TO IDENTIFY AND DISCUSS:

  1. OSHA and the OSH Act.
  2. Walking & Working Surfaces.
  3. Emergency Action Plan.
  4. Hazardous Materials.
  5. Personal Protective Equipment.
  6. Machine Guarding Safety.
  7. Electrical Safety.
  8. Hazard Communication.
  9. Hazardous Substances & Industrial Hygiene.
  10. Safety and Health Programs.

OSHA 10 Construction

COURSE RUBRIC: OSHT 1000 

COURSE CIP: 15.0701

COURSE HOURS: 12 

TUITION: $225.00/student 

CLASS START / END TIME: 9AM - 4PM 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College 

DESCRIPTION: This occupational Safety and Health Administration (OSHA) course was developed to provide construction workers, supervisors, and personnel with the tools they need to manage work site safety and health. Upon course completion, participants receive a Department of Labor OSHA construction or general industry and health course completion card. 

PARTICIPANTS WILL BE ABLE TO:

  1. Discuss OSHA rules and regulations that govern construction sites.
  2. Practice electrical safety.
  3. Prevent falls in the workplace.
  4. Build secure scaffolds.
  5. Safely operate cranes and rigging.
  6. Work safely in trenches and excavations.
  7. Prevent fires.
  8. Properly handle materials.
  9. Use power tools safely. 

OSHA 30 Construction Industry Outreach Training

COURSE RUBRIC: OSHT 1000  

COURSE CIP: 15.0701 

COURSE HOURS: 30 

TUITION: $795.00/student 

CLASS START / END TIME: 8AM – 6PM 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College, or on Job Site 

DESCRIPTION: This 30-hour workshop is interactive and intended to provide a variety of training to workers with some safety responsibility. This workshop is ideal for supervisors with safety and health responsibilities, foremen, and all workers involved a construction project environment. This course is designed to teach construction workers about their rights, employer responsibilities, how to file a complaint, as well as how to identify, abate, avoid, and prevent job related hazards, injuries, and illnesses. Upon successful completion of the course, participants pass each section assessment given during this workshop, each successful participant to receive an Occupational Safety and Health Administration (OSHA 30 hour) Construction Industry Safety and Health completion card from the local OSHA Training Institute. 

PARTICIPANTS WILL BE ABLE TO:

  1. Locate OSHA Standards references applicable to specific hazardous conditions, practices, and know and understand the top 10 category of fines related to non-compliance.
  2. Recognize and understand the aspects of 1926 Subpart C.
  3. Implement preventative measures for accidents in their workplace.
  4. Describe types of personal; protective equipment (PPE), and the requirements for use in OSHA standards.
  5. Understand the requirements for fire protection in the workplace.
  6. Identify types of rigging equipment used to protect employees.
  7. Identify the critical health and safety hazards of welding and cutting in the construction industry.
  8. Identify common electrical hazards related to OSHA standards.
  9. Understand the importance of scaffolding for workers in elevated workplaces.
  10. Implement measures for protecting workers and equipment from dangerous falls.
  11. Identify critical safety hazards related to fall protection, caught in between, and struck by hazards.
  12. Recognize the hazards associated with working in or around excavation sites.
  13. Understand the safety requirements necessary to protect workers around concrete and masonry jobs.
  14. Identify the precautions and hazards to protect workers using explosives or blasting agents.
  15. Protect workers who perform jobs on or around stairways or ladders at work sites.
  16. List and describe the hazards and prevalence of confined spaces.

OSHA Compliance On-Line Training

COURSE RUBRIC: MDSZ 1000 

COURSE CIP: 51.0801

COURSE HOURS:

TUITION: $260.00 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019  

LOCATION: TBD 

DESCRIPTION: This course will provide a comprehensive overview of the Occupational Safety and Health Administration (OSHA) compliance guidelines for the Healthcare Industry Providers and staff. All staff (including providers) will be trained through interactive, online training on client's customized OSHA policies which will be consistent with OSHA's training requirements under 29 CFR 1910.1200 and 29 CFR 1910.1030. OSHA requires that healthcare employees be categorized according to any exposure to risk and requires that training be performed for those at any risk of exposure within 10 days of hire, annually thereafter, and when there are any changes in processes within the entity, or changes in the rules and regulations. In addition, all practices must have a written plan addressing Bloodborne Pathogens and a Hazard Communication Plan along with several other detailed requirements depending on the organizations services and risks. 

PARTICIPANTS WILL BE ABLE TO UNDERSTAND:

  1. OSHA Overview.
  2. General Industry Requirements.
  3. General Duty Clause.
  4. CDC Infection Control.
  5. Bloodborne Pathogens Standard.
  6. Personal Protective Equipment.
  7. Hazard Communication Standard.
  8. Globally Harmonized System (GHS) Training.

OSHA Compliance Training

COURSE RUBRIC: HRPZ 1000 

COURSE CIP: 52.1001

COURSE HOURS:

TUITION: $300.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This course will provide a comprehensive overview of the Occupational Safety and Health Administration (OSHA) compliance guidelines for the Healthcare Industry Providers and staff. OSHA requires that healthcare employees be categorized according to any exposure to risk and requires that training be performed for those at any risk of exposure within 10 days of hire, annually thereafter, and when there are any changes in processes within the entity, or changes in the rules and regulations. In addition, all practices must have a written plan addressing Blood borne Pathogens and a Hazard Communication Plan along with several other detailed requirements depending on the organizations services and risks. 

Physician's Office Front Desk Professional

COURSE RUBRIC: BUSZ 1000 

COURSE CIP: 52.0101

COURSE HOURS:

TUITION: $300.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: This course focuses on medical terminology as it addresses the revenue cycle of a medical office, ethics and data collection, along with charting and medical record documentation guidelines. Privacy and security compliance are stressed in accordance with HIPAA. 

Principles of Office Management Training

COURSE RUBRIC: BMGT 1053

COURSE CIP: 52.0204

COURSE HOURS: 16

TUITION: $895.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: June 27, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: This course standardizes formal training for the vital process of office management. Gaining the knowledge and skills to set an efficient office setting and operations. Integrating advance communications techniques to actively listen to customers and identifying their needs, incorporating efficient methods to document and file paperwork, and providing best practices in a successful office setting.

PARTICIPANTS WILL BE ABLE TO:

  1. Learn office operations starting with learning the office setting and identifying the needs to manage an office efficiently.
  2. Actively listen to customers and identify customers' needs.
  3. Advanced communication techniques that facilitates customer rapport and customer service.
  4. Use efficient methods to document and file customers' documents and files.
  5. Efficiently prepare reports and manage office duties.

Problem Solving

COURSE RUBRIC: BMGT 1004

COURSE CIP: 52.0201

COURSE HOURS: 24

TUITION: $725.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRF

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: Utilizing a systematic process to attack and solve problems is a reliable way to eliminate hassles and waste from the work environment. This workshop provides both individuals and teams with a roadmap to follow, a common language for solving problems, and a set of tools and techniques to apply. If your organization experiences unnecessary delays, wasteful steps, gaps in the work flow, or just everyday problems, this workshop is a must for you.

Productivity through Communication

COURSE RUBRIC: BUSZ 1000

COURSE CIP: 15.0507

COURSE HOURS: 3

TUITION: $250.00/student

COURSE START / END TIME: 9AM - 12PM

CLASS DAYS: MTWRF

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: Every business know that time is money. Workers need to be able to use their time efficiently and effectively to produce the best results. Often, communication is the bottleneck that slows down processes. An inability to communicate effectively with each other can result in not only lost time, sales, and productivity, but also can result in misunderstandings and a negative workplace culture. By focusing on communication strategies first, workers can navigate their processes with ease and focus on the tasks that need to be accomplished. Through practical time management tips and productivity tools, students can learn how to accomplish more in less time. The combination of communication and productivity is essential for workplace success.

PARTICIPANTS WILL BE ABLE TO:

  1. Identify personal communication style.
  2. Understand the communication styles of others.
  3. Explain how communication styles can be an obstacle to productivity.
  4. Develop strategies for effective communication.
  5. Identify personal time wasters.
  6. Explore productivity tools that can enhance effectiveness and efficiency.
  7. Discuss workplace expectations in terms of productivity.
  8. Understand the need for process improvement.
  9. Evaluate feedback strategies.

Results Driven Leadership at All Levels

COURSE RUBRIC: BMGT 1010 

COURSE CIP: 52.0201

COURSE HOURS: 24 

TUITION: $845.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: All levels of leaders play an important role in an organization. Each leader must embrace accountability, ownership and empowerment to be equipped to meet the demands for high performance. CVC's Results Driven Leadership at All Levels Program provides leadership skills to create an atmosphere of responsibility and continuous improvement. In addition, you will participate in exercises and activities that focus on: effective communication, time management skills and productivity, team building, internal and external customer service. 

PARTICIPANTS WILL BE ABLE TO:

  1. Strengthen communication effectiveness to maximize productivity and results.
  2. Utilize effective time management skills to avoid procrastination, achieve goals and be more effective and productive.
  3. Enhance customer service skills by managing internal and external customer expectations.
  4. Identify their role in the team and recognize the unique qualities and strengths of other team members.

Results Driven Leadership for Managers

COURSE RUBRIC: BMGT 1020 

COURSE CIP: 52.0201

COURSE HOURS: 24 

TUITION: $845.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: As a manager, your success is based on how well you get work done with and through others. Yours success is not measured simply by your own contributions. Leading people, effective communication, and supportive coaching and feedback are the foundation of your role as manager. CVC's Results Driven Leadership Program provides these skills and others that every leader must have to achieve success. In addition, you will participate in exercises and activities that focus on: leading diverse teams effectively, time management skills and internal and external customer service. 

PARTICIPANTS WILL BE ABLE TO:

  1. Manage and find value in differences of multi-generations in the workplace.
  2. Lead vs. supervise teams to reach goals.
  3. Utilize effective time management skills to gain better control of their time; prioritize, achieve goals, increase effectiveness and productivity.
  4. Enhance customer service skills by managing internal and external customer expectations.
  5. Build respect and trust in teams through effective communication skills and enhanced coaching and Feedback techniques.

Reducing Workplace Conflict

COURSE RUBRIC: BMGT 1019

COURSE CIP: 52.0201

COURSE HOURS: 8

TUITION: $770.00/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: June 26, 2019 – June 26, 2020

LOCATION: TBD

DESCRIPTION: This training provides a straightforward approach that helps participants develop the understanding and self-awareness necessary to resolve interpersonal conflict. In addition to learning how to work through conflict on an individual basis, a strong foundation for resolving issues within an entire team are reviewed. This builds the keys to maintaining a well-balanced workplace by helping individuals understand their behavior in conflict and providing the problem solving skills needed to manage adversity within the team.

PARTICIPANTS WILL BE ABLE TO:

  1. Understand the four approaches to conflict.
  2. Discover the importance of finding conflict resolution goals.
  3. Stages of Conflict and reactions to intense stress.
  4. Explore ways to generate effective solutions.
  5. Develop strategies for a balanced approach to working through conflict.

Revit Architecture Fundamentals

COURSE RUBRIC: ARTC 1091 

COURSE CIP: 50.0402

COURSE HOURS: 28

TUITION: $1595.00/student

CLASS START / END TIME: 8AM – 6PM

CLASS DAYS: MTWRFS

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College, or on Job Site

DESCRIPTION: This course is designed to enable students to create full 3D architectural project models and set them up in working drawings. This training course focuses on basic tools that the majority of users need.

PARTICIPANTS WILL BE ABLE TO:

  1. Navigate the Autodesk Revit workspace and interface.
  2. Work with the basic drawing and editing tools.
  3. Create Levels and Grids as datum elements for the model.
  4. Create a 3D building model with walls, curtain walls, windows, and doors.
  5. Add floors, ceilings, and roofs to the building model.
  6. Create component-based and custom stairs.
  7. Add component features, such as furniture and equipment.
  8. Set up sheets for plotting with text, dimensions, details, tags, and schedules.

Sales and Relationship Selling

COURSE RUBRIC: MRKG 1032 

COURSE CIP: 52.1041

COURSE HOURS: 21 

TUITION: $878.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Enhance your sales career. Overcoming objectives, asking open ended questions and closing the sale are essential skills for successful sales professionals. Sales and Relationship Selling Program will equip you with the cutting edge skills needed to achieve expected sales outcomes and improve your performance. You will gain essential tools necessary to meet and exceed the overall organizational sales and accountability goals. Throughout this workshop, you will practice, reinforce and experience firsthand the techniques you have learned. In addition, you will participate in exercises and activities that focus on: behaviors, characteristics and skills of successful sales professionals. 

PARTICIPANTS WILL BE ABLE TO:

  1. Overcome objectives, ask open ended questions and utilize closing techniques to negotiate and get the sale.
  2. Increase success at cold calling.
  3. Create and effectively utilize the Elevator Speech.
  4. Gain customer loyalty by managing customer expectations.
  5. Connect with prospects and current customers, ask for referrals.

Service Management Training – Key Performance Indicators

COURSE RUBRIC: AUMT 1091  

COURSE CIP: 47.0604 

COURSE HOURS: 8  

TUITION: $750.00/student 

CLASS START / END TIME: 8AM – 5PM 

CLASS DAYS: MTWRFSU 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: Cedar Valley College  

DESCRIPTION: This course is designed to provide participants with a foundation of knowledge on Key Performance Indicators (KPI's) that drive the revenue of an automotive service operation. There are over 100 data points generated from vehicles brought to franchise car dealers and aftermarket repair facilities for maintenance and repairs that are used for analysis and diagnostics. This course focuses on service operations management system along with how to calculate the supplemental data required to understand the business. KPI's included in the course: Repair Order (RO) count, unique VIN count, Avg. Days Open, Share Value, Hours Per RO, Work Mix, Effective Labor Rate, Items per RO, Menu Items, MPI Items, Expenses Per RO, Parts to Labor Ratio, Avg. Car Age, Avg. Car Mileage.  KPIs are the driver of service operation revenue and with this new foundation of knowledge a manager has a leg up in the marketplace. 

PARTICIPANTS WILL BE ABLE TO:

  1. Identify anomalies and underperformance indicators.
  2. Create data-driven incentive programs for employees.
  3. Positively influence service operation revenue in the marketplace.

Taking the FEAR out of Feedback

COURSE RUBRIC: HRPO 1091 

COURSE CIP: 52.1001

COURSE HOURS:

TUITION: $250.00/student 

CLASS START / END TIME: 9AM -12PM 

CLASS DAYS: MTWRF 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Feedback is a necessary part of work. Whether we need to give feedback to our supervisor, a peer, or an employee, it can be a difficult and daunting task. Feedback is necessary regardless of job title or position of authority. We all must be able to give and receive feedback. How do you give feedback without being negative? How can you spare someone's feelings during the feedback process? In this course, we will focus on making feedback a common part of your workplace culture. When feedback is something you can do easily and with kindness, it becomes less scary. We will also discuss how to receive feedback without going on the defense. This course will focus on all types of feedback including strategies on how to give feedback regularly, how to receive it masterfully, and the best strategies for conducting on-going feedback within your organization. 

PARTICIPANTS WILL BE ABLE TO:

  1. Identify the impact of on-going feedback for yourself and your organization.
  2. Recognize the elements that create impactful feedback.
  3. Identify the elements needed for "fast feedback" conversations.
  4. Evaluate current feedback strategies.
  5. Discover how emotional intelligence can allow you to receive feedback with mastery.
  6. Define opportunities for positive impact.
  7. Develop an Action Plan for implementing ongoing feedback immediately.

Teamwork and Collaboration

COURSE RUBRIC: BMGT 1022

COURSE CIP: 52.0201

COURSE HOURS: 12

TUITION: $832.50/student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: July 1, 2019 – December 31, 2019

LOCATION: TBA

DESCRIPTION: 

This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. Leaders will assess their team's current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams. 

PARTICIPANTS WILL BE ABLE TO:

  1. Identify the purpose and types of teams found in the workplace
  2. Discuss the characteristics of effective and ineffective teams 
  3. Assess the effectiveness of the leader's current team 
  4. Experience the G.R.O.U.P.S. model of team effectiveness 
  5. Learn six components of effective teamwork and team leadership  

Underground Utility Damage Prevention Training

COURSE RUBRIC: CNSZ 1000 

COURSE CIP: 49.0202

COURSE HOURS:

TUITION: $595.00/student 

CLASS START / END TIME: Flex 

CLASS DAYS: MTWRFS 

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD 

DESCRIPTION: Every six minutes an underground utility line is damaged during excavation work.  When such a damage occurs multiple first responders are summoned to the location.  These damages can range from a simple leak in a line to a life threatening explosion.  The participants will gain knowledge of what pipelines are used for in the oil and gas industry, the various ways pipelines transport materials, regulations governing pipelines, how to recognize and react to abnormal operating conditions by responding according to the operator's specifications, and how pipelines are handled and installed in the oil and gas industry.  Participants will learn appropriate safety measures and precautions and how to apply them to working with pipelines.  This course is designed to provide the participants with cutting edge, best practices and decrease liability.  Upon conclusion of this training, participants will be able to gain a PEC (Petroleum Education Council) Safety Certification that will follow the student throughout the industry. 

PARTICIPANTS WILL BE ABLE TO:  

  1. Understand what pipelines are used.
  2. Understand pipeline transportation.
  3. Define the Operator Qualification rule and how it applies to pipeline workers.
  4. Know the policies, procedures, and regulations that apply to pipelines.
  5. Understand the risks that apply to transporting hazardous materials.
  6. Understand the types of scenarios an abnormal operating condition refers to. 
  7. Know how to recognize and react to abnormal operating conditions in order to respond to them appropriately.
  8. Know the requirements and safe work practices for operating company vehicles.
  9. Adhere to the rules of handling heavy equipment safely.
  10. Define pipeline right-of-way.
  11. Explain traffic control around the work area.
  12. Understand methods of testing pipes.
  13. Know safety guidelines used during loading, unloading, stockpiling, and stringing.
  14. Understand the different welding tasks involved in pipeline operations and which hazards apply to each task.
  15. How to mitigate those hazards.
  16. Knowledgeable of the hazards involved in pipeline excavation and how to mitigate them.
  17. Define lowering-in and ditch backfilling procedures.

Working with Style: Being Effective in the Workplace

COURSE RUBRIC:  BMGT 1022

COURSE CIP:  52.0201

COURSE HOURS: 8

TUITION: $770.00/Student

CLASS START / END TIME: Flex

CLASS DAYS: MTWRFSU

OFFERING DATES: July 18, 2019 – July 18, 2020

LOCATION: TBD

DESCRIPTION: 

Participants will learn the foundational DiSC behavior styles and explore activities that allow people to feel comfortable acknowledging differences. Learners will experience a personalized process that will help them understand and appreciate the different priorities, preferences, and values that everyone brings to the workplace, how to adapt to others and know their role in fostering a collaborative environment that achieves results.

PARTICIPANTS WILL BE ABLE TO:

  1. Understand the DiSC model and discover your style
  2. Insights to your personalized profile results
  3. Working with and understanding other DiSC styles
  4. Recognize strengths, challenges, motivators and stressors of each style
  5. Learn how to read the style of other team members
  6. Building effective working relationships  

Worksite Injury Prevention through Strength, Stability, and Proper Running Movement Form

COURSE RUBRIC: EDUZ 1000 

COURSE CIP: 15.0701

COURSE HOURS: 4

TUITION: $166.00/student

CLASS START/END TIME: Flex

CLASS DAYS:  MTWRFS

OFFERING DATES: June 1, 2019 – December 31, 2019

LOCATION: TBD

DESCRIPTION: This course is designed to improve your posture/form, understand proper body position, learn about hip, knee, and foot placement and prevent injury through eliminating compensatory movements.

PARTICIPANTS WILL BE ABLE TO:

  1. Understand the fundamental principles of proper movement mechanics and styles.
  2. Explain the efficient movement form/posture and stability to improve movement economy and decrease injuries.
  3. You will be engaged in a practical session to learn the skill using several techniques and running neuromuscular patterning drills. We will demonstrate some functional exercises to prepare your body to withstand the stresses of improper movement patterns.