Emotional Crisis Intervention Plan
A crisis is a temporary inability to cope with a life problem and is usually accompanied by a high degree of emotional upset. The person in crisis may exhibit the following characteristics:
- Showing signs of extreme stress (physiological/psychological)
- Experiencing uncontrollable anxiety/panic attacks and unable to calm down
- Threatening to hurt self or others
- Seeing or hearing things that are not there
- Verbal communication that suicide is intended (subtle or overt)
- Currently living without food, clothing or shelter
- Recent sexual or physical assault
- May make statements of hopelessness, defeat or inadequacies
Anyone can experience a crisis. If you think help is needed quickly in any situation, it is better to over-react than fail to recognize the problem. A certain succession of crisis events is a normal part of every person's life. Crises do not continue indefinitely; they usually last one to six weeks.
How Do I Get Help?
On Campus- During Regular Business Hours
If your emergency occurs during operational hours, immediate, walk-in assistance is available through Counseling Services, in L Building, Room L108. Help is also available at the following offices.
- Health Center, Bldg. A, Room 104, 972-860-8277
- College Police, Bldg. F, Room F120, 972-860-4290 or 9-1-1 from a campus phone. The Police are available 24 hours a day.
Immediate Threat of Violence/Suicide:
If there is a threat of violence or an immediate threat of suicide, please contact the College Police (Dial 911 from a campus phone); or 972-860-4290 and
- Give your name and current location;
- Give the nature of the situation, and your concerns;
- Give the names of any person(s) involved and location;
- Give any other pertinent information (i.e. presence of weapons, what role you are assuming, any direct requests of the College Police);
- Identify if the individual is under a doctor's or therapist's care if known;
- Return to the location of the emergency ONLY if safe to do so;
- Contact the Interim Vice President of Student Services (Dr. Karen Laljiani) at (972) 860-5295 or the Dean of Student Support Services (Grenna Rollings) at (972) 860-8181.
No Immediate Threat of Violence or Suicide
If there is no immediate threat of violence or suicide, then contact Counseling Services at (972) 860-8119 or e-mail a counselor who will follow-up and address your situation in a timely manner.
- Adali Charles firstname.lastname@example.org (972) 860-8235
- Monique Coumpy-Foster email@example.com (972) 860-5280
- Jade Hunter firstname.lastname@example.org (972) 860-8199
- Robin Washington-White email@example.com (972)860-8282
Off Campus - Non Business Hours
In case of a mental health emergency occurring during non-operating business hours, please call 9-1-1 or go directly to a hospital emergency room. You may also wish to contact one or more of the following:
- The Dallas Area Mental Health Mobile Crisis Unit *1-866-260-8000 (* requires LD code from campus phones)
Operates 24 hours a day, seven days a week; cost is FREE, regardless of income and insurance coverage Area of Services: Dallas County, Collin, Ellis, Hunt, Navarro, and Rockwall Counties
- Suicide and Crisis Center (214) 828-1000 (local) or 1-800-273-TALK(8255) (national)
24 HR Hotline; confidential telephone counseling, information, and referral; debriefing services available for the aftermath of suicide
- Victim Intervention Center at Parkland (VIP) / Rape Crisis Center (214-590-0430)
Available by phone 24hrs/7days; provides services to people who have experienced family violence, intimate partner violence or sexual assault, either recently or in the past
- UT Southwestern (214) 648-5249
Offers free mental health evaluations and free treatment if the student qualifies for any of their studies. If the person does not qualify, then UT staff can also refer to local mental health agencies.
- Lancaster Outreach Counseling Center (972) 227-0190
Offers a sliding scale fee for personal counseling starting at $10/session up to $50; Call for an appointment.