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Student Complaints


Student Grievance Policy

Cedar Valley College follows the student grievance policy that can be found in the Student Code of Conduct located in the catalog under College Policies and Procedures and on the Dallas County Community College District web site. A student grievance is a College-related problem or condition which a student believes to be unfair, inequitable, discriminatory or hindrance to the educational process. A grievance also includes discrimination on the basis of race, color, religion, national origin, sex, disability, age or sexual orientation.

The grievance policy gives the student the opportunity to file a complaint detailing the problem(s) and providing a means of resolution. The grievance policy allows for a statement of the nature of conditions the student believes to be unfair, inequitable, discriminatory, or a hindrance to the educational process and includes discrimination against protected classes.

Each step of the grievance process has the potential for resolution.

Informal Proceeding (No more than 30 days):
  • It is recommended, but not required, that student talk with the College employee responsible;
  • If the student is not satisfied, an appeal to the next level of authority can be made;
  • If there is still not satisfaction, the student can proceed to the appropriate vice-president with a written presentation.
  • If the vice-presidential level of appeal does not prove satisfactory to the student, the student may seek review under formal procedures.

Student Complaint Procedure

A "Student Complaint" refers to an issue that is important to the student but does not rise to the level of a "grievance" as defined in the Student Code of Conduct.

Procedure:

The student can submit a written complaint using the "Student Complaint Form" to any director, dean or vice president following the procedure outlined in the Dallas County Community College District Student Rights and Responsibilities, Student Complaints.

  • The director, dean, or vice president will investigate the complaint, and if necessary, will refer the student to a more appropriate person or office.
  • The person who formally investigates the complaint will be responsible for communication with the student within thirty (30) days about the disposition of the complaint. A written report describing the complaint, process followed and outcome will be filed in the Office of the Vice Presidents of Instruction and Student Services, Room A115.

Grade Appeals:

Requests for grade appeals will not be considered later than the end of the semester following the semester in which the grade was awarded. In a summer session the dispute must be initiated not later than the end of the following fall semester. A student will receive a written response within ten (10) working days after a written appeal. The appropriate faculty member will be notified in writing regarding the resolution of the matter.

Students who believe that they have a grade related grievance should:

  1. Discuss the problem with the instructor
  2. If the grievance cannot be resolved with the instructor, the student may appeal to the Division Dean.
  3. If the grievance cannot be resolved at the Division Dean level, the student may submit a written appeal to the Vice President of Instruction. The Vice President of Instruction may request a written account of the situation from the instructor and Division Dean.
  4. If the grievance cannot be resolved at the Vice President level, the student may submit a final appeal to the President. The President will review all previously submitted documentation. The President's decision is final.

Filing a Complaint with the Texas Higher Education Coordinating Board

If a student has filed a written student complaint with Cedar Valley College, received a response and has exhausted all grievance procedures within the college, a complaint may be filed with the Texas Higher Education Coordinating Board. The student complaint form and process is available on the THECB Agency's website at: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

Page Modified: 9/24/2013 2:01 PM
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